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Ellie Wren FAQ's
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How much are custom wedding shoes?
The price of custom wedding shoes varies as much as the possibilities around the design. We’ve done simple wedding shoes to match bridesmaids’ dresses for under $100 as well as Swarovski-crystal covered open-toe bridal shoes with a glittered sole that were priced at over $1,000 and everything in between. To get a sense of your budget, we’ll ask you for a range that you’re comfortable with at the outset of the design process and then help you to design within that range.
Is there such a thing as too much customization?
Well, maybe for some custom wedding shoe designers, but not us! We are willing to take on just about any challenge that you throw at us. So, if you have an idea for your dream custom wedding shoes, send it to us!
Can I send you special adornments to be added to my shoes?
Yes! We love this idea! In the past, we’ve added lockets and other special mementos to a bride’s shoes to help her celebrate. In one instance, a bride was able to have her dad walk her down the aisle by having the flowers adorning her shoes made out of his favorite shirt. Being able to do these things makes this job that much more special to us, so don’t be afraid to ask!
Where do I return my Perfect Fit shoes?
Please return Perfect Fit shoes to: Ellie Wren/Benjamin Walk, Attn: Carey Valladares, 45 Centre Rd. , Somersworth, NH 03878
How long does it take shoes to ship?
Shipping times vary depending on our pipeline and the complexity of the design, but generally we are able to ship simple designs within a week. For more complex designs, shoes usually ship within 4-6 weeks. Your design consultant will work with you directly to ensure that your shoes make it to you in time for your dress fittings and wedding day.
Can I send you a swatch to color match?
Yes, absolutely! Color matching is our specialty!
What if I just want a simple pair of wedding shoes? Should I still go through the Design Studio?
You can, but you can also visit our sister company – Benjamin Walk – to pick out a finished pair of wedding shoes.
How do I make sure that my custom wedding shoes will fit?
We know that this is an issue. It’s so important to have comfortable wedding shoes! Check out our Perfect Fit program to learn how you can try on the base shoes styles before committing to a pair of custom wedding shoes.
Do you ship shoes internationally?
You bet! Ellie Wren brides comes from every corner of the world! We’re based in the United States, but we’ve shipping to France, Australia, South Africa, the UK, Canada… and, well, anywhere there’s a wedding, you’ll find us.
Do you do prom shoes, mother-of-the-bride, mother-of-the-groom or bridesmaids’ shoes?
Yes! We do it all! If you’re looking for a unique pair of shoes for a special event, we’re up for the challenge. Just introduce yourself and your design ideas to one of our designers through the Ellie Wren Design Studio!
Do you make other accessories?
We do! In the past, we’ve made matching handbags and sashes. If you have an idea, just ask!
What is the Return Policy?
Please see our Terms & Conditions for information regarding our return policy. Click here for our T&C's
What is the Cancellation Policy?
Please see our Terms & Conditions for information regarding our cancellation policy. Click here for our T&C's
What if I want to change my design after I’ve ordered my shoes?
Please see our Terms & Conditions for information regarding our change order policy. Click here for our T&C's